Help CenterThis section provides you with important information and Swamp School’s policies concerning our Services and courses. The purchase of any Services are in consideration of, and subject to, the following terms and conditions, which are in addition to the TOU posted above.
Payment
Payment for class is due prior to enrollment in a class.
Purchase Orders
Swamp School will work with your purchasing department and will accept a purchase order to reserve a seat in one of our classes. However, payment for the class must be received prior to the start of class in order to allow the student into the class. If payment is not made within five (5) days of the scheduled start of the class, the seat reservation will be canceled and opened up to other students to enroll. The Swamp School cannot guarantee that space will remain available in that class once the seat reservation is canceled, and the class will be filled on a first come first served basis.
Refunds
The Swamp School expends significant financial resources to ensure that the purchased class will be of high quality and available for the student on the selected start date. Consequently, refunds are not available in the event that the student wishes to cancel their enrolment or does not attend the class. However, reasonable accommodations may be made, at the Swamp School’s sole discretion, to move the student to another class section or transfer the student’s enrollment and apply the tuition to another individual. An enrolled student must notify the Swamp School at least 14 business days prior to the start of class if a transfer is desired.
There are no refunds for students who have enrolled in any of our online programs once the student has been given access to the online material. This includes the establishment of a student account. This is regardless of whether the student has logged-in to the program or not.
In the event that Swamp School cancels a class or webinar a full refund will be issued. No student travel expense reimbursement will be provided by the Swamp School.
Class Transfers
If a student wishes to transfer to another class section and the student notifies The Swamp School before the class starts, The Swamp School will make every effort to add the student to another class without additional cost. Classes with room and board fees may require additional costs. If after rescheduling the class the student does not attend or cancels, no refund will be issued. This applies to all classes including contract classes.
If a student wishes to transfer to another section of a class after the class has already started a transfer fee would be required. The transfer fee will vary based upon the tuition paid. Transfers into another section of the same class beyond one year of the original class registration date would require full tuition payment.
Distribution
All refunds will be disbursed using the same credit card as the purchaser used to make the original purchase. If the credit card used to make the purchase is no longer valid, the Swamp School will send a check subject to the terms below and is subject to a 10% processing fee which will be deducted from the refund.
No refunds will be made to a different credit card account. Credit card refunds will be processed within two (2) business days of the first day of the class scheduled start date. If the refund request was made in writing more than 10 business days before the class start date, the refund will be processed within two (2) business days of the request.
If the purchase was made by check, the Swamp School will send a refund payable to the individual, company or organization that made the original purchase. If the purchase was made using a company check, the refund check will be made payable to that same company and not to the student. Check refunds will take approximately 30 days to process.
Advance Class Purchases are Final
An “Advance Class Purchase” is defined as any purchase of an in-person Swamp School class or online workshop scheduled to start more than 45 days from the date of a customer’s purchase. An Advance Class Purchase is often made by a customer to guarantee a seat in a popular upcoming class; to secure current pricing ahead of tuition increases or; to negotiate an individual or group tuition discount.
The Swamp School expends significant financial resources to ensure that the purchased class will be of high quality and available for the student on the selected start date. Consequently, refunds are not available for an Advance Class Purchase in the event that the student wishes to cancel their enrolment or does not attend the class. However, reasonable accommodations may be made, at the Swamp School’s sole discretion, to move the student to another class section or transfer the student’s enrollment and apply the tuition to another individual. An enrolled student must notify the Swamp School at least 14 business days prior to the start of class if a transfer is desired.
In the event that the Swamp School must cancel or reschedule a class a full refund of the purchase price of the class will be offered.